Privacy Policy
Last updated: June 2026
1. Introduction
Welcome to GenTree.
GenTree is a family tree and genealogy platform that allows users to create, manage, and collaborate on private family trees.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
Data Controller
GenTree
Belgium
Email: hello@gen-tree.app
2. Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Email address
- Password (stored securely through authentication providers)
Family Tree Information
Users may voluntarily add:
- Names
- Birth dates
- Death dates
- Biographical information
- Family photographs
- Historical photographs
- Relationship information
Users are responsible for ensuring they have permission to upload information about living individuals.
Collaboration Information
When using collaboration features, we may collect:
- Invitations sent to other users
- Access permissions
- Collaboration activity
Payment Information
Payments are processed by Stripe.
GenTree does not store complete payment card information.
Stripe may collect:
- Billing name
- Billing address
- Payment information
- Transaction history
3. How We Use Information
We use information to:
- Create and manage accounts
- Provide family tree services
- Enable collaboration features
- Process subscriptions and payments
- Send service emails
- Provide customer support
- Improve our services
- Protect against abuse and fraud
- Comply with legal obligations
4. Emails We Send
We may send:
- Account confirmation emails
- Password reset emails
- Billing notifications
- Subscription updates
- Collaboration invitations
- Service announcements
- Newsletters (where permitted)
Users may unsubscribe from marketing communications at any time.
5. Cookies and Tracking Technologies
GenTree uses cookies and similar technologies for:
Essential Cookies
Required for:
- Authentication
- Session management
- Security
Analytics Cookies
Used to understand website usage.
Services may include:
- Google Analytics
- Google Tag Manager
Marketing Cookies
May be used to measure marketing performance and improve our services.
Where required by law, users may manage cookie preferences through cookie consent tools.
6. Sharing Information
We do not sell personal information.
We may share information with trusted service providers:
- Supabase (database and authentication)
- Vercel (hosting and infrastructure)
- Stripe (payments and billing)
- Resend (email delivery)
- Google Analytics
- Google Tag Manager
These providers process data on our behalf and are required to protect it.
7. Data Retention
Account and family tree data is retained while your account remains active.
If you delete your account:
- Personal data and family tree data are permanently deleted immediately.
- Backups may remain for up to 30 days.
- Billing and financial records may be retained as required by law.
8. Data Security
We use reasonable technical and organizational measures to protect information, including:
- Encrypted connections (HTTPS)
- Secure authentication
- Access controls
- Infrastructure security provided by our service providers
However, no online service can guarantee absolute security.
9. International Data Transfers
Some service providers may process information outside your country.
Where required, appropriate safeguards are used to protect personal information in accordance with applicable laws.
10. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Receive a copy of your data
- Withdraw consent
Requests may be sent to:
hello@gen-tree.app
11. Children's Privacy
GenTree may be used by individuals aged 13 years or older.
Users under the age of 16 should use the service with parental or guardian consent where required by applicable law.
Children under 13 may not create accounts.
12. Family Information
GenTree allows users to upload information about family members.
Users are responsible for ensuring they have the legal right or appropriate permission to share information about living individuals.
All family trees are private and accessible only to invited users with appropriate permissions.
13. Future Features
GenTree may introduce additional features in the future, including document recognition or photo processing tools.
This Privacy Policy may be updated to reflect such features.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the website or by email.
15. Contact
If you have questions about this Privacy Policy or your personal information, please contact:
GenTree
Belgium
hello@gen-tree.app
Last updated: June 2026
1. Introduction
Welcome to GenTree.
GenTree is a family tree and genealogy platform that allows users to create, manage, and collaborate on private family trees.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
Data Controller
GenTree
Belgium
Email: hello@gen-tree.app
2. Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Email address
- Password (stored securely through authentication providers)
Family Tree Information
Users may voluntarily add:
- Names
- Birth dates
- Death dates
- Biographical information
- Family photographs
- Historical photographs
- Relationship information
Users are responsible for ensuring they have permission to upload information about living individuals.
Collaboration Information
When using collaboration features, we may collect:
- Invitations sent to other users
- Access permissions
- Collaboration activity
Payment Information
Payments are processed by Stripe.
GenTree does not store complete payment card information.
Stripe may collect:
- Billing name
- Billing address
- Payment information
- Transaction history
3. How We Use Information
We use information to:
- Create and manage accounts
- Provide family tree services
- Enable collaboration features
- Process subscriptions and payments
- Send service emails
- Provide customer support
- Improve our services
- Protect against abuse and fraud
- Comply with legal obligations
4. Emails We Send
We may send:
- Account confirmation emails
- Password reset emails
- Billing notifications
- Subscription updates
- Collaboration invitations
- Service announcements
- Newsletters (where permitted)
Users may unsubscribe from marketing communications at any time.
5. Cookies and Tracking Technologies
GenTree uses cookies and similar technologies for:
Essential Cookies
Required for:
- Authentication
- Session management
- Security
Analytics Cookies
Used to understand website usage.
Services may include:
- Google Analytics
- Google Tag Manager
Marketing Cookies
May be used to measure marketing performance and improve our services.
Where required by law, users may manage cookie preferences through cookie consent tools.
6. Sharing Information
We do not sell personal information.
We may share information with trusted service providers:
- Supabase (database and authentication)
- Vercel (hosting and infrastructure)
- Stripe (payments and billing)
- Resend (email delivery)
- Google Analytics
- Google Tag Manager
These providers process data on our behalf and are required to protect it.
7. Data Retention
Account and family tree data is retained while your account remains active.
If you delete your account:
- Personal data and family tree data are permanently deleted immediately.
- Backups may remain for up to 30 days.
- Billing and financial records may be retained as required by law.
8. Data Security
We use reasonable technical and organizational measures to protect information, including:
- Encrypted connections (HTTPS)
- Secure authentication
- Access controls
- Infrastructure security provided by our service providers
However, no online service can guarantee absolute security.
9. International Data Transfers
Some service providers may process information outside your country.
Where required, appropriate safeguards are used to protect personal information in accordance with applicable laws.
10. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Receive a copy of your data
- Withdraw consent
Requests may be sent to:
hello@gen-tree.app
11. Children's Privacy
GenTree may be used by individuals aged 13 years or older.
Users under the age of 16 should use the service with parental or guardian consent where required by applicable law.
Children under 13 may not create accounts.
12. Family Information
GenTree allows users to upload information about family members.
Users are responsible for ensuring they have the legal right or appropriate permission to share information about living individuals.
All family trees are private and accessible only to invited users with appropriate permissions.
13. Future Features
GenTree may introduce additional features in the future, including document recognition or photo processing tools.
This Privacy Policy may be updated to reflect such features.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the website or by email.
15. Contact
If you have questions about this Privacy Policy or your personal information, please contact:
GenTree
Belgium
hello@gen-tree.app